Focussed, high-value managed services engagements to proactively administer and secure your Microsoft 365 environment, file collaboration platforms, and network infrastructure (LAN and Wi-Fi).


This “Core Infrastructure & Security” tier delivers expert administration, monitoring, patching, and threat management without including end-user help desk or reactive user support.

This model is ideal for organizations that handle day-to-day user support internally and want predictable, expert oversight of critical systems.


Scope – Core Infrastructure & Security - Delivered in three (3) Tiers - MONITOR | MAINTAIN | MANAGE


MONITOR | MAINTAIN | MANAGE services will be delivered proactively for up to 300 users. See MONITOR | MAINTAIN | MANAGE - DEMYSTIFIED


1. Microsoft 365 Email & Tenant Administration

  • Full tenant administration and governance
  • User provisioning/de-provisioning, licensing optimization, and policy management
  • Email security configuration (anti-phishing, anti-malware, safe links/attachments, transport rules)
  • Mailbox and retention policy management
  • Integration with Defender for Office 365 where licensed

2. Files & Collaboration Management (OneDrive / SharePoint)

  • Governance, permission management, and external sharing controls
  • Sync health monitoring and policy enforcement
  • Data classification and retention configuration
  • Collaboration best-practice guidance and optimization

3. Network Security & Infrastructure Management (LAN & Wi-Fi)

  • Proactive monitoring and management of LAN and Wi-Fi infrastructure
  • Firewall rule management, configuration, and security posture reviews
  • Endpoint protection platform management and policy enforcement (including Microsoft Defender / Intune integration)
  • Network patching and firmware updates for supported devices
  • Wi-Fi security (encryption standards, guest isolation, rogue AP detection)
  • Threat detection, anomaly alerting, and basic incident response coordination for network-level events
  • Minor infrastructure changes (e.g., adding subnets to Active Directory Sites and Services, basic site link adjustments) included as part of standard management

Exclusions (Not Included)

  • End-user help desk, ticketing, or reactive troubleshooting for individual users
  • On-site hardware installation, cabling, or physical network upgrades
  • Purchase or replacement of network hardware (firewalls, switches, access points)
  • Microsoft 365 license subscriptions (billed separately or passed through)
  • Major projects, custom development, compliance audits, or vCIO/strategic consulting (available as add-ons or project work)


All services are delivered remotely unless on-site work is mutually agreed upon and scoped separately.

The table below breaks down each service delivered in each tier:


IT Support

No Plan

Monitor

Maintain

Manage

Hourly On-Site Rate for Services & Support
 Monday – Friday, 8:00 a.m. – 5:00 p.m.

$195 Per Hour 
 2-Hour Min.

$185 Per Hour

2-Hour Min.

$165 Per Hour

1-Hour Min.

$145 Per Hour

1-Hour Min.

Remote Help Desk Support

Monday – Friday, 8:00 a.m. – 5:00 p.m.

$40 Per 15 Min.

Included

Included

Included

After-Hours And Weekend Support

Monday – Friday, 5:01 p.m. - 10:00 p.m.

Saturday – Sunday, 8:00 a.m. – 7:00 p.m.

Not Available

$195 Per Hour
 2-Hour Min. Remote
 4-Hour Min. On-Site

$165 Per Hour
 1-Hour Min. Remote

2-Hour Min. On-Site

Included

Remote Emergency Response Time

As Available

3 Hours

1 Hour

30 Minutes or Less

On-Site Emergency Response Time

As Available

As Available

1 Day or Less

Same Day

Computers & Devices

Workstations, Servers, Mobile, BYODs

  • Physical, Virtual, Clouds, Portables
  • Network devices, IoT infrastructure  

 

✅

✅

✅

Networks

Connections and traffic flows among:

  • ISP services, Network devices 
  • Ethernet, Wi-Fi, LANs and VLANs
  • Branch Trunks, Remote Access, VPNs

 

✅

✅

✅

Applications & Services

Interactions & flows among:

 

✅

✅

✅

Data & Storage

Identify, classify, securely handle storage

 

 

✅

✅

Backup, Retain and Dispose

 

 

 

✅

AWS, O365, G-Suite

 

 

 

✅

Cryptographic Protections

 

 

 

✅

People & Organization

Managed Identities

 

 

✅

✅

Create, assign, manage, and revoke access

 

 

 

✅

Acceptable use policies

 

 

 

✅

Remote access policies and procedures

 

 

 

✅

Great Start Security & Privacy

Firewall (Network & Web Security)

 

 

✅

✅

Intrusion Protect & Filter

 

 

✅

✅

Endpoint (Prevent & Detect) 

 

 

✅

✅

Advanced Email Security & SPAM Protection

 

 

 

✅

Access Aligned

Managed Access

 

 

✅

✅

Remote access

 

 

✅

✅

Policies, roles, accounts, users, groups

 

 

 

✅

Business Continuity & Disaster Recovery 

Response to Cybersecurity Incidents

 

 

✅

✅

Recover from Hardware Change/Failure

 

 

 

✅

Recover from Cybersecurity Incident

 

 

 

✅

Documentation, Asset Mgmt., Compliance, Governance

Executive Summary Reports

 

 

✅

✅

Network Documentation

 

 

✅

✅

Asset Tracking and Reporting

 

 

✅

✅

Vendor Management

 

 

✅

✅

AUP (Acceptable Use Policy)

 

 

 

✅

Written Disaster Recovery Plan and Updates

 

 

 

✅

Quarterly Planning and Readout

 

 

 

✅

Technical Services & Line of Business Apps

Elevate Unified Communications

 

 

 

✅

Add/Move/Remove Users, Mailboxes

 

 

 

✅

App Licenses and Support

 

 

 

✅

Mobile Device Management

 

 

 

✅

Software Installation and Upgrades

 

 

 

✅

Loaner Laptops/Workstations/Servers

 

 

 

✅

Sourcing / Replacing Warranty Parts

 

 

 

✅




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